Terms of Service
Effective and last updated: 20 July 2026
Provider: “SUPREME COMMERCE” OOD (СЮПРИЙМ КОМЕРС ООД), UIC 208832983, VAT BG208832983, based in Plovdiv, Bulgaria; [email protected]
1. Contract and precedence
These Terms apply to design, development, e-commerce, integrations, automation, AI-assisted systems, optimisation and related services. A contract exists only after our written acceptance and receipt of any required initial payment. Precedence: signed agreement or statement of work; accepted proposal and change orders; these Terms; website descriptions.
2. Scope and changes
Only deliverables expressly listed in the accepted scope are included. Discussions, examples, estimates and demos do not add deliverables. Extra revisions, content, licences, migration, compliance work, integrations and platform changes are chargeable, may change timing, and require written approval. We may reject unlawful, unsafe or technically unsuitable instructions.
3. Client duties
The client must provide accurate materials, timely decisions, authorised access, one authorised contact and all necessary rights and lawful instructions. The client remains responsible for its content, business, products, prices, taxes, regulatory compliance, user permissions and final approval.
4. Delay
Deadlines depend on client and third-party cooperation. Client delay moves dates automatically. After 10 business days of inactivity we may reschedule; after 30 days we may suspend or terminate, invoice performed and reserved work, and require a restart fee and new schedule.
5. Price and payment
Unless stated otherwise, prices are in EUR and exclude VAT, third-party charges, licences and expenses. The standard schedule is 50% before work begins and 50% upon completion, before final handover, publication, files or administrator access. Payment is through Stripe or the method on the invoice. The initial amount is a Project Commencement Payment securing planning, scheduling and capacity.
For business clients it becomes non-refundable once planning, discovery, scheduling or reserved capacity begins. Mandatory consumer rights remain unaffected. We may suspend work or access for overdue sums and recover lawful interest and costs.
6. Completion and acceptance
Completion means substantial conformity with the agreed scope, not perfection or a guaranteed commercial outcome. The client must report specific material non-conformities within 5 business days. Acceptance occurs on the earliest of written approval, expiry of that period without a valid notice, use/publication/transfer, or instruction to start the next stage. Minor issues do not justify withholding the undisputed balance.
7. Handover and corrections
Final handover is conditional on full payment. Unless a support plan applies, a 14-day correction period covers reproducible defects materially departing from scope. It excludes new requests, client or third-party changes, updates, misuse, hosting failures, malware after handover and unsupported environments. Ongoing maintenance is not included unless purchased.
8. Intellectual property
After full payment, the client receives only the rights expressly stated for final client-specific deliverables. We retain pre-existing material, know-how, methods, templates, generic code, utilities, prompts, workflows, libraries and reusable improvements. Third-party components remain under their licences. Until full payment no licence to use final deliverables is granted.
9. Client material and portfolio
The client warrants that supplied content, data, brands and instructions are lawful and non-infringing. To the extent permitted for business clients, it indemnifies us against related third-party claims and reasonable costs. Unless a written NDA says otherwise, we may identify the client and display non-confidential public work, logos, screenshots and project descriptions after publication.
10. Third parties, AI and automation
Hosting, WordPress, plugins, APIs, Stripe, AI providers and search engines are controlled by third parties. We are not liable for their outages, suspension, policy changes, price changes, data loss or incompatibility. AI output may contain errors or limitations and requires client review; we do not warrant exclusivity, copyright protection or uninterrupted automation.
11. Security, backups and results
No system is completely secure. Unless expressly included, after handover the client is responsible for updates, access control, backups, monitoring and incident response. We do not guarantee rankings, traffic, sales, revenue, conversion, platform approval, uninterrupted operation or any commercial result.
12. Confidentiality
Each party must protect the other’s non-public information and use it only for the contract, except information already lawfully public, independently developed or required by law.
13. Liability
To the fullest extent permitted by law, we are not liable for indirect, consequential, special or punitive loss, lost profit, revenue, opportunity, goodwill or data. Our aggregate liability arising from a project is limited to fees actually paid to us for that project. Nothing excludes liability that cannot lawfully be excluded, including mandatory consumer protection and liability for intent or other non-excludable matters.
14. Suspension and termination
We may suspend or terminate for non-payment, material breach, unlawful instructions, security risk, abuse or prolonged delay. The client must pay work performed, committed third-party costs and reserved capacity. Payment, IP, confidentiality, liability and dispute provisions survive.
15. Consumers
An EEA consumer contracting at a distance may have statutory withdrawal rights. If the consumer expressly requests performance during the withdrawal period, a proportionate amount may be payable. The right may be lost after full performance when the legally required express consent and acknowledgement are given. Mandatory rights are never removed by these Terms.
16. Force majeure
Neither party is liable for delay caused by events beyond reasonable control, including outages, cyber incidents, government action, war, disaster or third-party infrastructure failure. Payment for completed work remains due.
17. Law and disputes
Bulgarian law applies. For business clients, courts in Plovdiv, Bulgaria have exclusive jurisdiction. Consumers retain mandatory protection and jurisdiction under the law of their habitual residence. The parties should first seek good-faith written resolution.
18. General
Invalid provisions are adjusted only as necessary and the remainder continues. Failure to enforce is not a waiver. We may use qualified subcontractors and assign receivables; the client may not transfer the contract without consent. Project changes require writing. Website Terms may change prospectively but do not alter an accepted scope unless agreed.